Complaints and discipline

The College ensures public safety by:

  • promoting safe pharmacy practice through regulation and standards;
  • ensuring registrants are qualified and meet standards of licensure; and
  • serving as vehicle for public complaints; investigating and instituting disciplinary measures, when appropriate.

The following steps are recommended if you are concerned about an encounter at a pharmacy, the way in which a pharmacist or pharmacy technician practices, or the prescriptions or advice you have received:

  1. First, talk with your pharmacist or pharmacy technician about your concerns. In most cases, they will want to know if they relate to the assessment, medication or advice you have received. Sometimes, issues may arise because of a misunderstanding between what you expected and what the registrant believes should be done for your care. Discussions at this level will often resolve questions and concerns.
  2. Second, if the pharmacist or pharmacy technician is unable to resolve your concerns, or if you are not comfortable talking about your matter with the registrant directly, ask to speak with the pharmacy manager about your situation. (The pharmacy manager is named on the Certificate of Operation issued by the College and is accountable to the College for all professional activities occurring within that pharmacy see the New Brunswick College of Pharmacists Regulation 20.2).
  3. If you are not satisfied with the outcome from the above efforts or if you feel it is inappropriate to speak directly with the pharmacy professional or pharmacy manager, you may contact the New Brunswick College of Pharmacists to discuss your concerns. The College is equipped to follow up on complaints with further investigation, if warranted, and some may then be directed to the Complaints Committee. The College can only take action against pharmacists, pharmacy technicians or pharmacies with regard to professional matters. For further details, please review our Complaint Process.

Summary of Complaints Committee and
Discipline & Fitness to Practice Committee Decisions

Decisions are posted as early as possible in the official language in which proceedings were carried out. Translation in the other official language will be posted when it is complete.

Pharmacist on the Direct Client Care Register : LINK
Pharmacists on the Direct Client Care Register : LINK
Discipline & Fitness to Practice Committee Decision Dr. Peter Ford : LINK


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